Abby Pang, you done such exceptional work with my case and become for me the Golden Standard for exceptional customer service. I am foreigner in this country and was interacted with many things at the first time! I am really appreciated for your patience to answer all my ‘stupid’ questions. You provided me with the best strategy according my case, recommendations and information I was need it. All problems with ICBC and all my questions was solved and answered within hours. I felt safe, protected “legally” and cared! Thank you Abby !! You are the BEST!!!